Healthcare Immunization Scheduling
Redesigning patient immunization scheduling for a regional healthcare network to simplify booking, reduce errors, and improve patient confidence.
Role
UX / UI Design
Skills
UI Design • UX Design • Content Design / UX Writing
Duration
Approx. 2 weeks
feedback Problem
Patients in a regional healthcare network face friction when scheduling time-sensitive immunization appointments because the system lacks a streamlined scheduling experience. Unclear availability, multi-step processes, and unnecessary data entry create confusion, delays, and reduce patient confidence.
target Goals
• Simplify scheduling to reduce cognitive load
• Provide clear, real time availability
• Minimize steps to increase completion rates
• Design a clean and friendly UI
bolt Impact
Improved both patient experience and operational efficincy within the regional healthcare network, and set standardization for various forms of healthcare appointment scheduling.
Provides context about the COVID-19 vaccine, explains vaccine schedule and builds patient trust before scheduling.
Displays available time slots clearly, reducing error and cognitive load for patients while accounting for clinic capacity and workflow constraints.
Captures essential patient data and concerns efficiently, minimizing friction while ensuring the clinic has the necessary information for accurate scheduling.
Confirms successful booking, provides next steps, reassures patients, and utilizes brand illustrations for delight, reducing follow-up calls and no-shows.
