I'm Nicholas Kloss, a senior UX designer focused on complex systems and deep research. I turn ambiguity into user trust, aligning business goals with user needs. Trusted to lead at UnitedHealthcare, Ibotta, & ADT + Google.
Content-first redesign focusing on transparency and self-help, ensuring every cent of cash-back is visible, traceable, and engaging.
Elevating United Healthcare's UX: Designing an Accessible Data Visualization System
Introduced WCAG accessible data-visualization components to a healthcare design system—improving clarity, speed of comprehension, and consistency at scale.
ADT + Google Nest Integration: Security Saved Media Management
Bridging ADT security and Google hardware by transforming fragmented video clips into a streamlined, high-priority dashboard to help make split-second decisions when it matters most.
Mini Case: Healthcare Immunization Scheduling
Designed a high-fidelity immunization scheduling flow for a regional healthcare network, focusing on accessibility and rapid task completion by leveraging established clinical patterns and WCAG standards.
ADT Motion: Enhancing a 150-Year-Old Brand's Design Language
Elevated ADT’s design language through motion—integrating dynamic patterns into the Nebula Design System to improve clarity and accessibility.
